Last updated: 1 August 2026
By accessing or using the perfumessoftware website, you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree with any part of these terms, please discontinue use of our site.
All orders placed through perfumessoftware are subject to acceptance and availability. Prices are listed in the currency shown at checkout and include applicable taxes unless stated otherwise. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud or pricing errors.
Orders are typically dispatched within 2–4 business days. Delivery times vary by destination and carrier. Risk of loss and title for products pass to you upon delivery to the shipping carrier, unless otherwise required by applicable law.
Unopened fragrances may be returned within 30 days of delivery for a full refund. Opened or used items may be eligible for exchange only, at our discretion, in accordance with hygiene and safety standards. To initiate a return, please contact our concierge team via the Contact page.
All content on this website — including text, graphics, logos, bottle designs, and fragrance formulas — is the property of perfumessoftware and protected by applicable intellectual property laws. No content may be reproduced, distributed, or used commercially without our prior written consent.
You agree not to misuse this website, including attempting unauthorised access to our systems, interfering with site functionality, or using automated means to extract data without our permission.
To the fullest extent permitted by law, perfumessoftware shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability for any claim shall not exceed the amount paid for the relevant order.
These Terms are governed by the laws of France, without regard to conflict-of-law principles. Any disputes shall be subject to the exclusive jurisdiction of the courts of Grasse, France.
We may revise these Terms periodically. Continued use of the website following any changes constitutes acceptance of the revised Terms.
Orders can be cancelled within 2 hours of placement by contacting our concierge team, provided the order has not yet shipped.
Yes, perfumessoftware ships to over 40 countries. Duties and import taxes are the responsibility of the customer.
Contact us within 48 hours of delivery with photos of the damage and we will arrange a free replacement or refund.